SilverCitrus is introducing IT support through our new BeMyIT service, a fresh new solution aimed at helping businesses, home offices, and individuals whose IT and tech support needs range from occasional to consistent. The BeMyIT philosophy is that we are NOT just another random geek dispatched to your door. We know that your IT professional, like your doctor, needs to know you and your technology, recall a history of support events, proactively anticipate your needs, and provide customized solutions appropriate for you and your business. Your BeMyIT support provider will anticipate the business’s IT needs and expectations.
Subscription Packages
We know that many businesses realize the benefits of regular IT support. To give these businesses a more customized and prioritized service experience, we offer monthly support subscription packages with included hours at a significant discount to our standard onsite and remote hourly rates. Subscribers will also benefit from discounts on services and hourly rates beyond those included with their package. In addition to cost savings across the board, subscribers will also receive a complimentary Quarterly Scheduled Maintenance and Total Computer Assessment on 1, 2, or 3 computers based on the package. Subscribers will be able to make most remote appointments within 48 hours and onsite appointments within 72 hours.Hourly Support
Our hourly services are divided into three rate levels: remote, onsite, and urgent support.- Remote support - scheduled times where your BeMyIT professional logs into your computer and provides support without coming out to the physical location; support is billed in 15 minute increments.
- Onsite support - scheduled times where your BeMyIt professional visits your physical location and charges a minimum of 1 hour for any visit.
- Urgent support - If you are experiencing an IT emergency that requires same day priority, our urgent hourly rates will serve your immediate service requests.
À la Carte Service
Beyond our subscription packages and hourly rates, BeMyIT recognizes that individuals and businesses sometimes have only occasional support needs. For these cases, we have created à la carte pricing for our most common remote, onsite, and pickup/drop off services. These services allow you to know the cost of the service you are getting exactly, regardless of how long the problem takes to resolve.
Schedule of Services
| Monthly Remote Subscriptions | Monthly Onsite/Remote Subscriptions* | |||||||
|---|---|---|---|---|---|---|---|---|
| No Package | Package A | Package B | Package C | Package D | Package E | Package F | Package G | |
| Services List | $0 | $29/month | $59/month | $99/month | $89/month | $149/month | $299/month | $499/month |
| * any whole onsite hourly can be replaced with 1.5 hours of remote hourly support ** any 3 consecutive months of subscription to a packages qualifies subscriber for a single quarter checkup † remote hours are billed to the next quarter hour with no minimum †† onsite visits are to the next quarter hour with a one hour minimum charge per visit |
||||||||
| Monthly hours included in package | none | 0.5 remote | 1 remote | 2 remote | 1 onsite or 1.5 remote |
2 onsite or 3 remote |
4 onsite or 6 remote |
8 onsite or 12 remote |
| Quarterly Scheduled Maintenance** scheduled proactive support |
150 | 1 computer included | 1 computer included | 1 computer included | 1 computer included | 2 computers included | 2 computers included | 3 computers included |
| Total Computer Assessment comprehensive system analysis with feedback and recommendations |
75 | 1 computer included | 1 computer included | 1 computer included | 1 computer included | 2 computers included | 2 computers included | 3 computers included |
| Hourly Rates | ||||||||
| Remote Hourly Rate† login, phone, SMS, and email support |
100 | 75 | 75 | 75 | 75 | 75 | 75 | 75 |
| Onsite Hourly Rate †† support at your office |
125 | 95 | 95 | 95 | 95 | 95 | 75 | 75 |
| Emergency Hourly Rate urgent same day onsite/remote service |
150 | 125 | 125 | 125 | 125 | 125 | 100 | 75 |
| Remote à la Carte: The following services are offered through convenient remote login. | ||||||||
| Antivirus Install protection for your computer |
75 | 75 | free | free | free | free | free | free |
| Email Account Setup email setup and tutorial |
125 | 125 | 75 | 75 | 75 | 75 | 75 | 75 |
| Email, Calendar, Contact Migration/Consolidation | 250 | 250 | 200 | 200 | 200 | 200 | 200 | 200 |
| Google Apps Setup domain, email, and customization |
150 | 150 | 100 | 100 | 100 | 100 | 100 | 100 |
| Microsoft Office Install setup of software |
75 | 75 | 50 | 50 | 50 | 50 | 50 | 50 |
| Basic Outlook Setup single pop or imap setup |
100 | 100 | 75 | 75 | 75 | 75 | 75 | 75 |
| Complex Outlook Setup multiple email accounts, custom scenarios |
150 | 150 | 100 | 100 | 100 | 100 | 100 | 100 |
| Basic Apple Mail Setup single pop or imap setup |
100 | 100 | 75 | 75 | 75 | 75 | 75 | 75 |
| Complex Apple Mail Setup multiple email accounts, custom scenarios |
150 | 150 | 100 | 100 | 100 | 100 | 100 | 100 |
| QuickBooks Installation software installation |
100 | 100 | 75 | 75 | 75 | 75 | 75 | 75 |
| Onsite a la Carte: The following services require one of our skilled experts to come to your location. | ||||||||
| Onsite Continuous Half Day 4 hours of support |
300 | 300 | 300 | 300 | 300 | 300 | 300 | 300 |
| Onsite Continuous Full Day 8 hours of support |
500 | 500 | 500 | 500 | 500 | 500 | 500 | 500 |
| Physical Computer Setup physical setup of 1 to 2 computers |
150 | 150 | 100 | 100 | 100 | 100 | 100 | 100 |
| Printer Setup physical setup and driver install |
150 | 150 | 100 | 100 | 100 | 100 | 100 | 100 |
| Basic Network Setup/Diagnostic single router configuration |
150 | 150 | 100 | 100 | 100 | 100 | 100 | 100 |
| Complex Network Setup/Diagnostic single router configuration |
225 | 225 | 175 | 175 | 175 | 175 | 175 | 175 |
| Full Physical Office Setup computer, printer, network |
300 | 300 | 250 | 250 | 250 | 250 | 250 | 250 |
| Backup Setup backup setup for 1 computer |
150 | 150 | 100 | 100 | 100 | 100 | 100 | 100 |
| RAM Installation hardware installation |
100 | 100 | free | free | free | free | free | free |
| QuickBooks Setup comprehensive setup for use |
300 | 300 | 250 | 250 | 250 | 250 | 250 | 250 |
| Pickup/Drop Off a la Carte: The following services require scheduled pickup and drop off of your computer. | ||||||||
| Full System Re-Initialization data backup, os and software reinstall, data restoration |
225 | 225 | 175 | 175 | 175 | 175 | 175 | 175 |
| New Computer Prep & Data Migration setup, optimization, and customization of new computer |
225 | 225 | 175 | 175 | 175 | 175 | 175 | 175 |
| Windows 7, Vista, or XP Installation basic operation system install |
150 | 150 | 100 | 100 | 100 | 100 | 100 | 100 |
| Apple OSX Installation basic operation system install |
150 | 150 | 100 | 100 | 100 | 100 | 100 | 100 |